Shipping policy

Shipping & Processing Policy

At Color by Von, each order is carefully prepared and packaged so your hair arrives in the best possible condition. Please review this policy before completing your purchase.

Processing Times

Ready-to-ship items require 3–4 business days for processing before shipment.

Preorder items require approximately 7–21 business days for processing before shipment.

Business days are Monday through Friday and do not include weekends or holidays. Processing time and shipping time are separate. Shipping time begins only after your order has completed processing and has been transferred to the shipping carrier.

If your order contains both ready-to-ship and preorder items, your order may be held until all items are ready to ship unless otherwise stated.

Please Plan Accordingly

Processing and shipping estimates should be considered when ordering for vacations, birthdays, weddings, appointments, or other special events. We strongly recommend placing your order well in advance.

Color by Von cannot guarantee delivery by a specific date unless expressly confirmed in writing. Once your order has entered processing, it cannot be canceled due to processing or shipping timeframes.

Shipping Confirmation & Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Customers are responsible for monitoring tracking information and making arrangements to securely receive the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your full name, street address, apartment or unit number, city, state, ZIP code, email address, and contact information before submitting your order.

Color by Von is not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to inaccurate or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at support@colorbyvon.com. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Lost, Stolen or Missing Packages

Color by Von is not responsible for packages that are lost, stolen, misplaced, or missing after shipment.

Once an order has been transferred to the shipping carrier, the package is subject to the carrier's handling and delivery process. If tracking indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier directly to initiate a search or claim.

Color by Von does not issue refunds, replacements, exchanges, or store credits for packages confirmed as delivered by the shipping carrier.

Because our products may be high-value items, we strongly recommend monitoring tracking information closely and ensuring someone is available to securely receive your package.

Returned Packages & 25% Restocking Fee

Packages returned to Color by Von due to an incorrect or incomplete address, refusal of delivery, failure to retrieve or accept the package, unsuccessful delivery attempts, or other customer-related delivery issues will be subject to a 25% restocking fee.

The 25% restocking fee will be calculated based on the merchandise value of the order. Original shipping charges are non-refundable.

If the customer requests that an eligible returned package be reshipped, the customer will be responsible for all additional shipping and handling charges.

Returned packages do not override our All Sales Final policy. A package being returned to Color by Von does not automatically qualify the customer for a refund, exchange, or store credit.

Shipping Delays

Color by Von is not responsible for shipping delays caused by circumstances outside of our control, including carrier delays, severe weather, holidays, transportation interruptions, incorrect addresses, customs delays, or other carrier-related issues. Carrier delays do not qualify an order for cancellation or refund.

International Orders

If international shipping is offered, customers are responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or import charges assessed by the destination country. Color by Von is not responsible for delays caused by customs processing.

Order Issues

If your package arrives visibly damaged or you believe you received an incorrect item, please contact support@colorbyvon.com within 48 hours of delivery.

Please include your full name, order number, and clear photos or video documenting the issue. Do not cut the lace, wash, install, color, style, or otherwise alter the hair while your claim is being reviewed.

Policy Acknowledgment

By completing your purchase with Color by Von, you acknowledge and agree to the processing timelines listed above. You also acknowledge that processing time is separate from shipping/transit time and that qualifying packages returned to Color by Von due to customer-related delivery issues are subject to a 25% restocking fee, in addition to any applicable reshipping charges.

By submitting your order, you confirm that you have read, understood, and agreed to this Shipping & Processing Policy.

Shipping carrier responsibility is passed on to the carrier once the order has been transferred for shipment. USPS can be reached at 800-275-8777.