Refund policy

Return, Exchange & Shipping Policy

All sales are final. Color by Von does not accept returns or exchanges due to the nature of our products and for hygiene and sanitation reasons.

Please carefully review all product details before completing your purchase, including color, length, texture, lace type, cap construction, sizing, and customization selections.

Because many Color by Von units are custom-colored, customized, or prepared specifically for each client, orders cannot be returned, exchanged, or refunded due to change of mind, incorrect selection, sizing information provided by the customer, color preference, or failure to read the product description and order details.

Custom Color Disclaimer

Hair coloring is an artistic process. While every effort is made to accurately represent colors in photos and videos, slight variations may occur due to lighting, screen settings, individual hair characteristics, and the custom coloring process. These variations are not considered defects and do not qualify for a return, exchange, or refund.

Lost, Stolen & Delivered Packages

Color by Von is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after they have been shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery process. If tracking information shows that a package has been delivered but the customer cannot locate it, the customer is responsible for contacting the shipping carrier and filing any applicable claim.

Color by Von will not issue refunds, replacements, store credits, or exchanges for packages marked as delivered by the shipping carrier.

We strongly recommend monitoring tracking information and making arrangements to receive your package securely, especially for high-value wig purchases.

Damaged or Incorrect Orders

If you believe you received an incorrect item or your order arrived with a manufacturing defect, please contact Color by Von within 48 hours of delivery at support@colorbyvon.com and provide clear photos and/or video of the issue.

Claims are reviewed on a case-by-case basis. Do not cut the lace, wash, color, install, alter, style, or otherwise modify the unit while a claim is being reviewed. Altered or worn products are not eligible for consideration.

Customer Acknowledgment

By completing your purchase, you acknowledge that you have reviewed and agreed to the Color by Von Return, Exchange & Shipping Policy and understand that all sales are final.

You also acknowledge that Color by Von is not responsible for lost, stolen, misplaced, or carrier-confirmed delivered packages and that you are responsible for providing accurate shipping information at checkout.

There are no returns on any bundles, units, or services.